You know how training usually feels: four hours of information slapping you in the face. Four hours of old and new, useless and important information . . . that you are expected to remember verbatim. But this punch-in-the-face training approach is thankfully being dissipated by just-in-time learning. (Check this out: "Why Training Doesn't Work.")
The New Expectation
Just-in-time (JIT) learning can be defined as "anywhere, anytime, anyhow learning that is just enough, just for me, and just in time." In the following three examples, see JIT learning in action and consider how your organization could benefit from this type of learning.
1. Make New Behaviors Into Habits
Monday morning before his shift starts, a nurse sees a three-minute video telling him to avoid walking in on a naked patient. The video models what to say and when to say it. The video also shows how such habits impact higher HCAHPS ratings—a common goal in healthcare facilities.
Why it works:
The video is short, making it easy for the nurse to pay attention for the duration of the entire message. The video has one simple focus, so the message moves quickly into short-term memory. The video connects the new skill with skills the nurse has mastered, skills that are already stored in his long-term memory. Lastly, the video ties the new information to a common daily routine, creating a habit.
2. Provide Mentoring.
A project manager in a high-risk industry gets a text reminder about a new company slogan: "If you see it, you own it." He's told to ask his team about times when they need to apply that motto.
Why it works:
New slogans are often relegated to signs on a bulletin board in the break room. But when the mentor reinforces the slogan in conversation by showing interest in team members' experiences, the slogan becomes much more than a sign on a bulletin board. It comes alive.
3. Know What to Say . . . When You Need to Say It.
Near the end of a sales campaign, a sales rep gets a closing call script. She's asked to role-play it with her manager before she closes a big deal.
Why it works:
During job on-boarding, memorizing sales scripts can seem like merely jumping through hoops. And the delivery often has that dry feeling you'd expect from rote memorization. But those pitfalls disappear when the script and the practice provide what the sales rep needs now. Training Magazine explains this phenomenon: "People learn well and fast when they need to learn." The practice with her manager gives the sales rep the confidence to close the sale.
Like these examples, you have instances in your organization when you need to
make new behaviors into habits
provide mentorship when someone struggles
give team members what to say when they need to say it
Think of one experience this last week when JIT learning could have saved the day for you.
Bitesize’s Curricula are One of A Kind
These examples come from three corporate training curricula, prepared by Bitesize. Bitesize is sui generis or unique in making JIT learning a core principle in its training programs.
Save the day in your organization's training. Learn more about Bitesize at www.teambitesize.com. Request a demo or sign up for a free, trial experience.
Add your insight below. When has just-in-time learning saved the day for you? When would just-in-time learning have saved you?